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Customer Contract

 

ROME MONUMENT MINTER COMPANY – SALES AGREEMENT

This Agreement certifies that the undersigned (“Purchaser”) has entered into a contract with Rome Monument Company (“Seller”) for the monument work described herein and agrees to pay the total amount outlined in this Agreement.


PAYMENT TERMS

A minimum of fifty percent (50%) of the total purchase price is due at the time of ordering. The remaining balance must be paid in full upon arrival of the memorial at Seller’s shop and before any engraving or installation begins.

No memorial will be engraved, delivered, or set until paid in full.

ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED ONCE A MEMORIAL HAS BEEN PLACED ON ORDER.


OWNERSHIP, DEFAULT & RIGHT OF REMOVAL

It is understood and agreed that all work described herein shall remain the property of Rome Monument Company until paid for in full. The Purchaser hereby waives all rights of exemption secured under the laws and courts of the State of Georgia.

In the event of nonpayment or default exceeding ninety (90) days, Rome Monument Company is authorized to enter upon the cemetery lot and remove the memorial without liability for any damages resulting from such removal. Upon removal, the memorial becomes the exclusive property of Rome Monument Company.

All payments made prior to default shall be retained by Seller as compensation for costs incurred.

The Purchaser further authorizes cemetery authorities to accept Seller’s sworn statement of default as sufficient permission to allow removal.


ABANDONMENT / INACTIVE ORDER POLICY

If the Purchaser fails to maintain contact, provide required approvals, or otherwise move forward with the order for a period of six (6) consecutive months, the order shall be considered inactive.

Seller will make reasonable, documented efforts to contact the Purchaser using the last known contact information on file. If Purchaser fails to respond within thirty (30) days after written notice (via mail, email, or other documented communication), the order shall be deemed abandoned.

Upon abandonment:

  • All payments made shall be forfeited to Seller as liquidated damages for storage, administrative costs, and loss of business opportunity
  • Seller shall have the full right to resell, repurpose, or otherwise dispose of the memorial without further obligation to Purchaser
  • Purchaser shall have no further claim to the memorial or any funds previously paid

Seller shall not be liable for any loss resulting from such abandonment.


CEMETERY & FOUNDATION CONDITIONS

If a cemetery foundation fee is included and exceeds the estimated amount, Purchaser agrees to pay any additional charges.

Where cemetery authorities retain the right to furnish foundations, an order shall be considered complete when the memorial is delivered to the cemetery and the foundation has been ordered.

SELLER IS NOT RESPONSIBLE FOR DELAYS CAUSED BY THE CEMETERY.


TURNAROUND TIME & DELAYS

Any stated completion or turnaround time is an estimate only. Our estimated completion time for ALL orders is 6-8 months from the date of purchase. Completion may be delayed due to circumstances beyond Seller’s control, including but not limited to:

  • Weather conditions
  • Material availability or delivery delays
  • Pending layout approval
  • Any balance owing once memorial arrives to shop
  • Cemetery restrictions or scheduling
  • Labor issues, accidents, strikes, or other unforeseen events

Such delays shall not constitute a breach of contract.


DESIGN APPROVAL

A layout/design proof will be provided to the Purchaser for approval prior to engraving.

No work will begin until written approval is received. If Purchaser delays in approving the design, any resulting delay in production or installation shall extend the estimated completion timeline and shall not be the responsibility of Rome Monument Company.


INSCRIPTION & FIELD ENGRAVING

Please allow up to 120 days for inscription work to be completed. From November 1 through March 31, completion may be further delayed due to weather conditions.

Engraving additional lettering on an existing memorial requires precise conditions and may be delayed due to the following:

WEATHER:
Engraving cannot be performed on wet, damp, or snow-covered surfaces. Extended periods of rain or moisture will delay completion.

TEMPERATURE:
Engraving cannot be completed when temperatures are below 32 or above 90°F due to material limitations.


DAMAGE & MATERIAL DISCLAIMER

Seller is not responsible for:

  • Natural variations or minor imperfections in stone
  • Damage after installation due to vandalism, weather, or acts beyond Seller’s control


DEFAULT, INTEREST & LEGAL FEES

If any balance remains unpaid thirty (30) days after the due date, interest may be charged at a rate of 14% per month until paid in full.

In the event of default requiring legal action, Purchaser agrees to pay all reasonable attorney’s fees, court costs, and collection expenses incurred by Seller.


CANCELLATION

Purchaser may cancel this Agreement within three (3) business days without penalty. After that period, cancellation requires mutual written agreement of both parties.

ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the parties and may only be modified in writing signed by both Purchaser and Seller.


AUTHORIZATION

By continuing with memorial purchase, Purchaser affirms that they are the rightful owner of the cemetery lot, heir, or authorized representative with full authority to approve and authorize this work.

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